What makes an airline really good? And what can it possibly teach us about public speaking? I’m at the airport, following my usual routine. It’s almost time for my flight’s gate number to be announced. I pay the toilet a …

It’s my turn to speak and share a highlight from the past week. The instructor’s eyes turn to me. So do everyone else’s in the room. I’m sitting among eight couples, all expecting their first child in just a few …

He shakes my hand, thanks me for an excellent presentation, and states that he will definitely invest in the product I had just pitched. My jaw is ready to hit the floor, but I restrain my surprise and excitement. Instead, …

Seven people stare at me with blank expressions. I’ve just told a joke that clearly hasn’t landed. I’m at a conference where I’m delivering the same pitch multiple times in a series of roundtables with different investors. I’ve already made …

The boat operator stops and points to the shore with excitement. My wife and I exchange curious glances—we must have reached one of the highlights of the ride. But as we follow his gesture, we nearly shriek in horror… Just …

My phone vibrates. It’s a notification I don’t want to see. It has only been a couple of days since I installed a new security camera in front of our house, and now the app is alerting me to movement. …